complimentary gift wrapping   |   free-freight within NZ   |   7 day returns 

FAQ's

Where are you based?

Fabuleux Vous Ltd is a 100% New Zealand owned and operated business, with our head office in Drury, Auckland.

 

Where do you deliver to and how long does it take?

We currently deliver to New Zealand, Australia, USA and Europe. Delivery for New Zealand is 2-4 business days and for international shipments 5-10 business days.

For more information visit our Freight & Logistics Page.

 

How long is your product guaranteed for?

This ranges from 6 months to 2 years depending on the product. If you have any questions visit our Contact page.

 

Where can I buy product from if I don’t want to shop online?

If you are within New Zealand and Australia we have a list of retailers on our Find a Retailer Page.

If you are outside of New Zealand and Australia, unfortunately we can only offer our online store at this time.

 

The product I bought from you is faulty, what do I do?

If your product is still within its warranty period please visit our Terms & Conditions page for our Returns and Exchange Policy. Alternatively you can contact us on customercare@fabuleuxvous.com.

 

What do I do if the gift voucher for my birthday is less than the product I want to buy?

On the checkout page you can enter your gift certificate number into the box and then pay the rest of the outstanding balance with an approved credit or debit card as you normally would through the checkout.

 

What happens if I was given your product as a present and I want to exchange it outside the 14-day exchange period?

Here at Fabuleux Vous we understand that the unforeseeable happens and under special circumstances will come to the party to make sure that you the customer are happy with our products. Please contact us on customercare@fabuleuxvous.com and we will be happy to see what we can do for you.

 

When you charge me on my credit or debit card, what name will appear on my statement?

Fabuleux Vous Ltd

 

What currency can I use to pay for my purchases?

Fabuleux Vous Ltd is able to accept NZD, AUD and USD. You must use the currency native to your location. If you are in Europe please use USD.

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